Privacy policy

Effective date: September 2nd, 2026

NeuroDrive respects your privacy and is committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how NeuroDrive collects, uses, stores, and shares personal information when you visit our website, contact us, request a demonstration, or use the NeuroDrive platform and related services.

Information we collect

The information we collect depends on how you interact with NeuroDrive.

Website and contact information

When you visit our website or contact us, we may collect information such as:

  • Name

  • Email address

  • Organization or team

  • Job title or role

  • Information submitted through contact or demo request forms

  • Newsletter preferences

  • IP address, browser type, device information, and general website usage information

Athlete and platform information

When an athlete, coach, administrator, or organization uses the NeuroDrive platform, we may collect information required to provide the service, including:

  • Name and account information

  • Age or age group

  • Team, club, academy, or organization

  • Athlete profile information

  • Assessment results

  • Neuro-performance scores and related performance measures

  • Training activity and completion information

  • Reassessment results and progress over time

  • Information entered by authorized coaches, administrators, or other platform users

Some athlete information may be considered sensitive personal information because it relates to individual performance, assessment, or development.

How we use information

We use personal information to operate and improve NeuroDrive, including to:

  • Create and manage accounts

  • Conduct and record assessments

  • Generate athlete performance profiles

  • Personalize training and development plans

  • Track progress and reassessment results

  • Provide coaches and authorized organizations with relevant athlete and team insights

  • Operate, maintain, secure, and improve the NeuroDrive platform

  • Respond to questions and demonstration requests

  • Provide customer and technical support

  • Communicate service updates

  • Conduct research, analytics, and product development using aggregated, de-identified, or appropriately protected information where possible

  • Meet legal, regulatory, security, and contractual requirements

We only use personal information for purposes that are reasonably connected to providing and improving our services or where otherwise permitted by law.

Athlete information and organizations

Many athletes use NeuroDrive through a team, club, academy, school, or other organization.

Where an organization manages an athlete's NeuroDrive account, authorized individuals within that organization may be able to view information relevant to athlete development, including assessment results, training activity, progress, and team-level insights.

Access is intended to be limited to information appropriate to each user's role and responsibilities.

Organizations using NeuroDrive are responsible for ensuring that they have the appropriate authority and permissions to provide athlete information to NeuroDrive and to access that information through the platform.

Youth athletes

NeuroDrive may be used by athletes under the age of majority.

We take the privacy of younger athletes seriously. Where consent from a parent or guardian is required by applicable law, NeuroDrive and participating organizations must ensure that the appropriate consent or authorization is obtained before personal information is collected or used.

We do not knowingly use youth athlete information for unrelated advertising or marketing purposes.

Automated insights and personalization

NeuroDrive may use software, analytics, and automated systems to help interpret assessment information, identify patterns, personalize training, and generate performance insights.

These technologies are intended to support athlete development and coaching decisions. They are not intended to make medical diagnoses or replace appropriate professional judgment.

We continually evaluate how these technologies are used and the safeguards applied to athlete information.

How we share information

NeuroDrive does not sell personal information.

We may share information with:

  • Authorized coaches, administrators, and organizations using NeuroDrive

  • Technology providers that help us host, secure, operate, analyze, and support the platform

  • Professional advisers where reasonably necessary

  • Government, regulatory, or law-enforcement authorities where disclosure is legally required

  • A successor organization in connection with a legitimate merger, financing, acquisition, restructuring, or sale of all or part of the business, subject to appropriate privacy protections

Service providers are expected to use personal information only for the services they provide to NeuroDrive and to protect it appropriately.

Cookies and website analytics

Our website may use cookies and similar technologies to understand website traffic, remember preferences, improve performance, and measure how visitors interact with the site.

These technologies may collect information such as browser type, device type, IP address, pages viewed, referral source, and time spent on the website.

Where required, visitors will be given appropriate choices regarding non-essential cookies and analytics technologies.

Data security

We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No digital system can guarantee absolute security, but protecting athlete and customer information is an important part of how NeuroDrive designs and operates its services.

Data retention

We retain personal information only for as long as reasonably necessary to provide our services, meet contractual and legal obligations, maintain appropriate business records, and resolve disputes.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

Your privacy rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw consent where processing is based on consent

  • Request deletion of certain information where applicable

  • Ask questions about how your information is being used or shared

  • Make a complaint regarding our privacy practices

Some requests may be subject to legal, contractual, security, or record-retention requirements.

International service providers

Some technology providers used by NeuroDrive may process or store information outside the province or country where an athlete or organization is located.

When information is transferred across jurisdictions, it may be subject to the laws of those jurisdictions. NeuroDrive takes reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

Changes to this policy

We may update this Privacy Policy as NeuroDrive, our technology, and applicable privacy requirements evolve.

When significant changes are made, we will update the effective date and provide additional notice where appropriate.

Contact us

Questions, concerns, or requests relating to privacy can be directed to:

NeuroDrive


Privacy contact: privacy@neurodrive.com


1281 W Georgia St, Suite 800 Vancouver, BC V3E 3J7